Make a claim.

At Market Lane - the process is simple.

In-House Claims

Market Lane Insurance Agencies works with ML Claims & Advisory as its dedicated third-party claims administrator (TPA), providing brokers and insureds with a single point of contact throughout the claims process.

With specialist claims expertise and proactive management, ML Claims & Advisory supports clear communication and consistent oversight from notification through to final settlement.

CLAIMS BROCHURE
CLAIMS LODGEMENT FORM

Please access the relevant claims forms via the brand icons below:

In the event of a claim please contact your insurance broker immediately or please contact our Claims Team: claims@marketlaneagencies.com.au

Antonia Caballero
Group Chief Claims Officer

0424 892 317

antonia@mlclaimsadvisory.com

Hetti Blackburn
Senior Claims Executive

0452 456 048

hetti@mlclaimsadvisory.com

Marie Domingo
Senior Claims Executive

0415 280 977

marie@mlclaimsadvisory.com

Chloe Brunker‍ ‍
Trainee Claims Executive

0416 231 451

chloe@mlclaimsadvisory.com

Matthew Thomson‍ ‍
Trainee Claims Executive

0452 456 231

matthew@mlclaimsadvisory.com

  • "In over 40 years in the industry, I’ve never seen a $1.4M claim settled so quickly and professionally… the Market Lane team paid in full within 4 weeks… Antonia Topic was so professional and helpful with such a very difficult claim..."

    – Chris Cox, Founder and Director of Lotus Insurance.

  • “Outstanding service from Marie — we’ve shared this with the owners, who have three other pubs under Market Lane…”

    Andy Pereira, Executive General Manager - Strategic Partnerships & Business Development at Insure Build

  • “Can I just say this has been one of the most pleasant claims experiences I have ever had with any insurer in my 30+ years of broking. You have been incredible, and the client will be very happy to proceed.”

    Annonymous

  • "Thank you for your prompt response over the public holiday. Following the initial notification, the situation stabilised quickly, with power restored earlier than anticipated and losses kept to a minimum. After discussions with the appointed loss adjuster, it was determined that the interruption period was short and the financial impact minimal. As a result, the claim was withdrawn. The timely action and support provided contributed to a far better outcome than initially expected."

    Anonymous